Shipments are made from Monday to Friday, except on public holidays when post offices are closed.
We process most orders within 48 hours of receipt. You should therefore receive your order within 3 to 10 business days depending on the province you live in.
Shipping is free for orders of $100 or more to Canadian provinces.
A flat fee of $10 applies to orders under $100.
If you are not satisfied with an item, you have 5 days following the reception of your package to inform us by email and obtain a confirmation number for the return.
You will be refunded the price of the items and their taxes, but we do not refund the shipping costs or the taxes applied to them.
The refund will be made to the same payment method that was used for your order.
Here are the steps to follow for a return:
Send an email to firstname.lastname@example.org specifying which item(s) you are returning and the reason for the return within 5 days of receiving your package.
A confirmation number and address will be emailed to you.
You then have 5 days to return the items by post.
Please note that we do not cover the cost of return postage.
Labels must remain on the items
Repackage carefully to avoid damage to the items, you can use the original package.
Returned products must be in their original condition and must not have been worn, damaged or washed and must have all pieces.
Your refund will be processed within 1 to 7 days of receipt of the return if the terms and conditions have been met.